Lead Works Planner
Location: 130 Cowley Road, CB4 0GU
Start Date: ASAP
Contract Duration: 6+ Month
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £19.32 per hour
Job Ref: (phone number removed)
Job Responsibilities
Plan and organize work schedules effectively.
Coordinate tasks within the social housing sector.
Ensure compliance with Cambridge Town Council policies and procedures.
Maintain confidentiality and adhere to data protection standards. Job Responsibilities
Lead and guide the planning team to ensure effective service delivery.
Improve planning processes for better efficiency and customer satisfaction.
Work with the Service Improvement Manager to optimize team resources.
Oversee work allocation to ensure efficient use of resources.
Create and implement plans for efficient work distribution.
Set and track team performance indicators.
Analyze data and feedback to suggest improvements.
Handle customer complaints and queries effectively.
Collaborate with internal teams to solve complex issues.
Ensure all work is completed on time and within budget.
Prepare detailed reports for senior management.
Manage confidential information accurately.
Coordinate with the Stores function for materials and equipment.
Perform other duties as required by the line manager.
Person Specifications
Must Have:
Experience in scheduling or customer service with a Housing Association, Local Authority, or Maintenance Contractor.
Proficiency in database systems and MS Office, including Excel.
Experience in a supervisory or team leader role.
Good understanding of property maintenance and construction practices.
Knowledge of Health and Safety legislation.
Strong communication and negotiation skills.
Ability to manage time effectively and meet deadlines.
Attention to detail and problem-solving skills.
Self-motivated and adaptable.
Basic DBS check required.
Nice to Have:
Experience with building construction or trade.
Experience in budget management and financial tasks.
Procurement or contracting experience.
Experience in data analysis and report writing.
Ability to travel around the town occasionally.
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