The role
Are you ready for a challenge?Were looking for motivated, helpful individuals who are keen to deliver a positive customer experience every time! We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service.
Youll be call-handling and actioning digital contacts accurately, diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). Youll need to be confident using your own initiative and have the ability to update systems and follow processes.
Ideally, youll have experience of working in a customer contact centre, but this is not essential as training will be provided.
We're available for customers from 08.00 - 17.00 (Mon -Fri), so well need you to be able to work flexibly within these hours. Following the completion of your probation period, hybrid working will be provided as agreed with line management.
What youll need
1. Excellent communications skills, including actively listening, absorbing information, conveying information in plain English, both oral & written.
2. Able to work ...