Field Service and Installation Technician Location: Field Based/Ascot Salary: Competitive Hours: Monday to Friday, 9am-5:30pm This field-based role is focused on the professional installation, servicing, and support of hardware solutions, ensuring a seamless and positive experience for customers. The ideal candidate will be confident, proactive, and driven to deliver high standards in both service and customer satisfaction. This is a remote role with frequent travel to client sites across the UK. Attendance at the head office (Ascot area) is required for training, meetings, and business needs. A clean, valid driving license is essential. Key Responsibilities Deliver on-site technical support, efficient installations, and hardware repairs Complete thorough documentation of all service visits including time, parts used, expenses, and corrective actions Fulfill assigned service projects across the UK Collaborate with the Customer Enrichment Manager on assigned projects and services Maintain up-to-date technical knowledge, including technical bulletins and maintenance reports Submit monthly QA reports Conduct PAT testing (if qualified) Maintain readiness and functionality of loan stock equipment Provide office-based technical support cover during staff absences Troubleshoot collaboratively with colleagues when required Support equipment setup and breakdown for trade shows and events Propose service and hardware improvement ideas as part of a team contribution Ensure responsible handling of internal and customer data in line with GDPR Operate in accordance with company values, policies, and procedures Perform any additional reasonable duties required at this job level Skills, Knowledge, and Experience Proven experience in a similar hardware installation and service role Technical knowledge of monitors and PCs; familiarity with Windows OS preferred Experience with CRM systems (Microsoft Dynamics CRM beneficial) Strong attention to detail, numeracy, and documentation skills Ability to stay calm under pressure and meet deadlines Organised and adaptable with good time management Independent, self-motivated, and proactive Strong communication and relationship-building skills Customer-first mindset with a solution-oriented approach Understanding of GDPR and data protection best practices