Job summary Lung Cancer Screening Pathway Senior Administrator Department - Cancer Services Band 4 £28,392 - £31,157 Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working We are looking for a highly motivated and organised individual to play a key role in supporting our Lung Cancer Screening programme. This is a fantastic chance to make a real difference in early cancer detection and patient outcomes. As a Patient Administrator, you will play a central role within the Lung Cancer Screening Programme, acting as the first point of contact for patients and supporting them through the screening pathway. The role involves carrying out Telephone Lung Health Checks (TLHCs ), helping patients understand the screening process, gathering relevant clinical information, and supporting timely progression through the pathway. You will work closely with the wider screening team to ensure patients receive clear information, timely appointments, and a positive experience throughout. Please refer to the Job Description attached for full details. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. Please note that we do not offer sponsorship for this role. Interview date to be confirmed Main duties of the job The Lung Cancer Screening (LCS) Pathway Senior Administrator plays a key role in supporting delivery of a complex, nationally mandated screening programme, requiring detailed knowledge of the LCS pathway, national data standards, and quality assurance requirements. The post holder will work within a team to support and coordinate participant pathways, support clinical decision-making processes through accurate data management, and ensure compliance with national timelines, performance indicators, and audit requirements. The post holder will be expected to work to agreed programme targets and productivity measures that support delivery of the Lung Cancer Screening programme and achievement of national trajectory requirements. This includes managing a defined level of daily participant contact activity, such as telephone outreach for Targeted Lung Health Checks, and contributing to service reach, uptake, and timely pathway progression. Productivity expectations will be monitored through routine performance review and adjusted in line with service need, pathway complexity, and participant requirements. About us Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career. As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities. We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030. Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital - For further information about Milton Keynes please visit - Visit Milton Keynes Job description Job responsibilities Communication Deal with sensitive situations, including considering how the impact of any changes being made through improvement projects may affect the current working arrangements and practices of staff and manage communication methods accordingly. To answer telephone and email queries from patients, colleagues, and external providers Reporting / analysis Take responsibility for leading on specified work streams that support the improvement of the LCS data To evaluate the working systems and existing processes within LCS programme and redesign processes requiring improvement whilst also addressing any training and development requirements Administrative duties To provide high quality day to day administrative support to the LCS team, managing own workload, and using judgement and experience to help prioritise work. To attend MDT meetings as required and take relevant meeting notes. Maintain reporting systems Operate SystmOne in order to verify registration and clinical details and update as appropriate. Update all episodes with screening results in accordance with local and programme guidelines and change and make appointments in response to telephone enquiries. Policy and procedures Adhere to Health and Safety Trust legislation and infection control policies. To comply at all times with any regulations issued by the Trust, especially those governing Health and Safety at Work and Infection Prevention and Control to ensure that any defects which may affect safety at work are brought to the attention of the appropriate manager. Please refer to the Job Description attached for Full details 'We care We communicate We collaborate We contribute' Job description Job responsibilities Communication Deal with sensitive situations, including considering how the impact of any changes being made through improvement projects may affect the current working arrangements and practices of staff and manage communication methods accordingly. To answer telephone and email queries from patients, colleagues, and external providers Reporting / analysis Take responsibility for leading on specified work streams that support the improvement of the LCS data To evaluate the working systems and existing processes within LCS programme and redesign processes requiring improvement whilst also addressing any training and development requirements Administrative duties To provide high quality day to day administrative support to the LCS team, managing own workload, and using judgement and experience to help prioritise work. To attend MDT meetings as required and take relevant meeting notes. Maintain reporting systems Operate SystmOne in order to verify registration and clinical details and update as appropriate. Update all episodes with screening results in accordance with local and programme guidelines and change and make appointments in response to telephone enquiries. Policy and procedures Adhere to Health and Safety Trust legislation and infection control policies. To comply at all times with any regulations issued by the Trust, especially those governing Health and Safety at Work and Infection Prevention and Control to ensure that any defects which may affect safety at work are brought to the attention of the appropriate manager. Please refer to the Job Description attached for Full details 'We care We communicate We collaborate We contribute' Person Specification Qualifications and knowledge Essential Good standard of education Good level of computer skills/knowledge of Hospital systems Knowledge of confidentiality Knowledge of medical and clinical terms and issues NVQ Level 3 training or equivalent Experience Essential Experience of using a range of IT packages including ecare Experience of working within a customer services environment NHS experience Experience of working in a healthcare environment Experience of working to agreed targets, deadlines, or performance measures within a busy service environment Experience of managing a high volume of telephone or digital interactions while maintaining accuracy and quality Skills Essential Ability to manage competing demands and prioritise workload to meet service targets and pathway timelines Ability to maintain accuracy and attention to detail when working across multiple IT systems Ability to work with a degree of autonomy, using judgement to resolve routine issues and escalate concerns appropriately Resilience and ability to sustain concentration during repetitive or high-volume tasks Well developed organizational skills Excellent communication skills Personal and people development Essential Polite and Courteous Professional attitude Self motivated and team player Commitment to personal development Demonstrates reliability and personal accountability in meeting agreed objectives and service expectations Communication Essential Ability to communicate sensitively with patients who may be anxious, distressed, or reluctant to engage with screening Ability to explain appointment processes and next steps clearly and reassuringly Person Specification Qualifications and knowledge Essential Good standard of education Good level of computer skills/knowledge of Hospital systems Knowledge of confidentiality Knowledge of medical and clinical terms and issues NVQ Level 3 training or equivalent Experience Essential Experience of using a range of IT packages including ecare Experience of working within a customer services environment NHS experience Experience of working in a healthcare environment Experience of working to agreed targets, deadlines, or performance measures within a busy service environment Experience of managing a high volume of telephone or digital interactions while maintaining accuracy and quality Skills Essential Ability to manage competing demands and prioritise workload to meet service targets and pathway timelines Ability to maintain accuracy and attention to detail when working across multiple IT systems Ability to work with a degree of autonomy, using judgement to resolve routine issues and escalate concerns appropriately Resilience and ability to sustain concentration during repetitive or high-volume tasks Well developed organizational skills Excellent communication skills Personal and people development Essential Polite and Courteous Professional attitude Self motivated and team player Commitment to personal development Demonstrates reliability and personal accountability in meeting agreed objectives and service expectations Communication Essential Ability to communicate sensitively with patients who may be anxious, distressed, or reluctant to engage with screening Ability to explain appointment processes and next steps clearly and reassuringly Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Milton Keynes University Hospital NHS Foundation Trust Address Lung Health Checks (Dept) Milton Keynes MK6 5LD United Kingdom Employer's website