Hire Desk Controller
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South West
£27,000 - £30,000
NEOS Engineering Recruitment are partnered with a leading plant hire company who are recruiting a Hire Desk Controller for their south west depot. Our client is committed to being the first choice for customers through safety, sustainability, and integrity, and is seeking an experienced professional to manage major accounts and coordinate hire processes in a growing team.
The Role:
As a Hire Desk Controller, you will serve as the main point of contact for major account customers, overseeing the on-hire and off-hire process from initial requests through to invoicing, while building strong relationships and ensuring operational efficiency.
Key responsibilities include:
Arranging hire contracts for equipment bookings.
Coordinating and liaising with customers, transport, sales, and workshop teams.
Monitoring and organising contracts and invoicing.
Working with customers to develop and maintain relationships.
Checking availability of equipment and ensuring details are accurate and up to date.
Candidate Requirements:
Experience in plant hire (essential).
Experience with the Syrinx system (desirable; training provided).
Good organisational skills and excellent attention to detail.
Strong communication skills with a confident telephone manner.
Ability to work under pressure with excellent time management.
Enthusiastic and friendly with a positive attitude.
Good knowledge of Microsoft packages.
Salary & Benefits:
Competitive salary.
Generous holiday entitlement, increasing with length of service.
Refer-a-friend scheme and employee assistance program.
Wellbeing support and annual employee satisfaction survey.
Discounted gift card scheme with savings up to 15% on major retailers.
Paid volunteer days for community, charity, and government-supported roles (e.g., Reservists).
Supportive environment with on-the-job training and career progression opportunities.
This is an excellent opportunity for an experienced hire desk professional to join a growing plant hire company, contributing to customer success while benefiting from a focus on employee development and wellbeing.
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