Location
Hybrid – Crawley Office (3 days in-office, 2 days WFH)
Reports to
Head of Sales
Territory
South and East of England, including London
About ERGOS Technologies Limited
ERGOS Technologies is a Transatlantic Managed Services Provider (MSP) and a Trusted Technology Partner to our clients. We operate on the Entrepreneurial Operating System (EOS) framework, which drives our culture of accountability, transparency, and continuous improvement. With a strong presence in both the UK and the US, we deliver innovative IT solutions that empower businesses to thrive.
Role Overview
We are seeking a dynamic and experienced Account Manager to join our UK team. Based out of our Crawley office, this hybrid role involves managing and growing a portfolio of clients across London and the South/East of England. You will be responsible for nurturing long‑term relationships, identifying growth opportunities, and ensuring our clients receive exceptional service and value from their partnership with ERGOS.
Key Responsibilities
* Manage and grow a portfolio of existing client accounts, ensuring high levels of satisfaction and retention.
* Conduct regular Technology Business Reviews (TBRs) to align IT strategy with client business goals.
* Identify upsell and cross‑sell opportunities to drive revenue growth.
* Collaborate with internal technical teams to deliver tailored solutions.
* Maintain accurate records of client interactions and sales activities in CRM.
* Meet and exceed sales targets and KPIs.
* Represent ERGOS as a trusted advisor and technology partner.
* Provide regular two‑way communication between the client and the team, representing the client strongly and setting expectations.
* Interact effectively with other departments when handling projects, ensuring full briefing in all aspects.
* Be responsible for all client communications, conflict resolution, and adherence to contract deliverables.
* Handle new accounts, upgrades, and renewals.
* Ensure account plans for each client are updated continuously with all current and relevant information from handover from the business development manager.
* Own the contract and contract renewals for new work with existing clients.
* Maintain knowledge of payment collections of existing clients and coordinate with accounts department to resolve issues.
* Establish and maintain strong client relationships through regular close contact account management, including face‑to‑face meetings, telephone, and email communication.
* Ensure all processes and procedures are completed, quality standards are met, and projects are profitable.
* Create and deliver client presentations and proposals.
* Have in‑depth knowledge of company’s services.
* Serve as the internal point of access for any client third parties involved in the process of ERGOS’s services.
* Note: The key responsibilities listed above are not exhaustive and are under continual review according to business need. The above is guidance to performance and are not contract terms.
Required Experience & Skills
Experience
* Minimum 5 years in a sales role within the IT industry, with a proven track record of success.
Knowledge
* Strong understanding of IT services, MSP offerings, and sales principles. Familiarity with EOS is a plus.
Skills
* Excellent communication and interpersonal skills.
* Strong analytical and problem‑solving abilities.
* Skilled in negotiation and closing deals.
* Ability to coach and influence stakeholders at all levels.
What We Offer
* A supportive and entrepreneurial work environment.
* Hybrid working model for better work‑life balance.
* Competitive commission structure with uncapped earning potential.
* Ongoing professional development and training.
* Opportunity to work with a forward‑thinking, EOS‑driven organization.
#J-18808-Ljbffr