With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland.
Job Description
As a Senior Collections Analyst focusing on the more complex accounts, you will ensure prompt turnover of debtors into cash through proactive collection strategies whilst also ensuring the accurate and timely processing of customer payments supporting the overall efficiency of the order to cash function. You will play a key role in coaching and guiding the collections analysts through non-standard processes and escalations to ensure an effective outcome.
You will always provide an excellent level of customer service to both your internal and external stakeholders offering clear and accurate communication throughout the query resolution process.
Key Duties of a Senior Collections Analyst:
* Chase customer payments via calls, emails and using Dunning process, ensuring timely collection of debt
* Apply customer payments in a timely manner, ensuring accuracy and compliance with company policies
* Pro-actively resolve unallocated cash and deductions to ensure sales ledger is accurately reflected
* Negotiate payment plans with customers where appropriate, ensuring that any high-risk accounts are identified and escalated
* Produce management commentary for key KPI's as and when required
* Support internal and external audits by providing necessary documentation
* Ensure compliance with VAT and other relevant financial regulations
* Clear communication to senior stakeholders and customers in a confident manner
* Ability to present to superiors as well as non-AR colleagues (i.e. IT Helpdesk, Wider Business)
* Use previous experience & judgement when responding to customers and internal escalations professionally and promptly
* Share any learning and support peers, specifically working with risk, billing, customer services, transport and commercial to resolve issues
* Support analysts with non-standard processes or escalations
* Demonstrate flexibility in transitioning between sub-teams as needed
* Proactively seek the opportunity for new and existing process improvements as well as review those suggested by others and lead implementation where appropriate
* Take appropriate corrective action and identify, recommend solutions to any errors or mistakes
Qualifications
* Working knowledge of Excel and the ability to perform basic data analysis (e.g. Pivot, Filter, VLOOKUP)
* Working Knowledge of Outlook and Word, ability to produce basic Power Point presentations
* Working knowledge of SAP (ECC6 or S/4) OR equivalent ERP system preferred but not required
* Good literacy and numeracy skills to be demonstrated with a willingness to learn and improve mindset
* Working Knowledge of UK domestic as well as EU + RoW tax scenarios and their impact on invoicing
Additional Information
As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
* Annual Leave - Competitive holiday entitlement of 24 Days plus 8 Bank Holiday
* Pension scheme - we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer
* Life Assurance - x2 your annual salary
* Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
* Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses
* Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
* Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates