We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages
As an Operational Excellence Analyst you will play a critical role in driving continuous improvement and ensuring operational initiatives and projects are executed effectively and efficiently. This role focuses on the people side of change, managing transitions related to business processes, systems, technology, training, communication, and quality assurance. Identify risks and manage implementation strategies to ensure smooth transitions and operational efficiency.
Oversee the implementation of changes against business acceptance criteria, ensuring all processes, user acceptance testing, training, and communication.
Analyse data and the outcomes of operational reviews to proactively improve customer service and enhance processes.
Extensive experience working within operations, ideally across areas such as customer service, collections, or fraud.
Familiarity with financial products including loans, cards, savings, and mortgages (desirable but not essential).
Experience working with a range of delivery methodologies, including Agile, Waterfall, and Lean.
Relevant change management qualifications are desirable, such as Change Management Foundation/Practitioner or Agile Change Management
Competitive salaries
~25 days holiday PLUS your BIRTHDAY off
~ Pension contribution with Royal London
~ Life Assurance
~ Private medical, dental and optical health insurance with AXA
~ Hybrid working – Wrexham
~ Free breakfast available
Data Protection
We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [