About United Infrastructure
United Infrastructure is a dynamic and rapidly expanding business that delivers critical infrastructure projects across the utility and social infrastructure sectors.
Equal Opportunities Statement
At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know – we want this to be the best possible experience for you.
Responsibilities
* Plan and schedule jobs in line with timeframes set by the Demand Lead.
* Ensure all requirements are in place prior to job allocation, including site access, appropriate engineer skill sets, and necessary materials or spares.
* Identify and escalate any risks that may impact delivery timelines.
* Proactively resolve access or scheduling issues to avoid failed engineer visits.
* Work closely with the Operations Manager (OM) to optimise engineer planning.
* Collaborate with the Demand Lead to ensure all reactive works are raised and completed within SLA.
* Support the timely delivery of all PPM activities within the required monthly timeframe.
* Ensure all PPM activities are planned and completed within the designated timeframe.
* Ensure reactive works are completed within agreed SLAs.
* Use CRM data effectively to prevent repeat issues or inefficiencies.
* Resolve day‑to‑day challenges quickly to maintain service delivery.
* Use proactive planning to reduce risk of job failure or delays.
* Produce and manage engineer work schedules to ensure optimal productivity and efficiency.
* Maintain strong communication with Reactive and Governance Compliance teams.
* Deliver high‑quality forward planning to ensure all PPMs are completed within the month.
* Maximise utilisation of engineers using scheduling tools and standard time allocations.
* Meet or exceed SLAs for attendance and job completion (internal and external resources).
* Liaise with the Operations Manager regarding subcontracting decisions and adjust plans accordingly.
* Escalate outstanding or at‑risk jobs and implement mitigation actions.
* Oversee data quality in systems such as Maximo and Oracle, ensuring accuracy and clear job narratives.
* Support the Management Team and Team Leader as required.
* Ensure timely raising and approval of purchase orders.
* Manage internal outages and coordinate responses effectively.
* Undertake additional duties as required by the Line Manager.
Skills & Behaviours
* Reliable team player with strong interpersonal and communication skills.
* Proven ability to manage workloads and coordinate field engineers effectively.
* Excellent organisational and prioritisation skills with strong attention to detail.
* Professional communication skills, both written and verbal, across all levels.
* Customer‑focused with a commitment to delivering high‑quality results.
* Commercial awareness with a focus on cost control and efficiency.
* Self‑motivated, resilient, and results‑driven.
* Ability to remain calm under pressure and make informed decisions.
* Confident and assertive when required.
Qualifications & Experience
* Intermediate Microsoft Excel skills.
* Experience with CAFM systems.
* Previous experience in a planning or scheduling role using internal systems and Microsoft Office.
* Knowledge of hard services or facilities management (desirable).
* Educated to A‑Level standard or equivalent (desirable).
Working Hours & Location
Monday to Friday, 8am to 5pm. Hybrid schedule: 4 days in office, 1 day from home.
#J-18808-Ljbffr