Welsh Speaking Customer Service Advisor, Wrexham
Client:
NECSWS
Location:
Wrexham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
537d6359868b
Job Views:
2
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Location: Wrexham, UK
Full time 37.5 hours a week
Service details:
* NEC manages the Discretionary Assistance Fund (DAF) on behalf of the Welsh Government.
* The DAF team awards clients with cash, grants, and white goods to individuals experiencing financial hardship.
* The core function is to verify and resolve grant applications against set criteria.
* Assist customers over the phone, online, and by email.
The Role
Support delivery of the DAF contract work via online, telephone, and postal applications. Act as the first point of contact for applicants and system administrator for the NEC system to input and process applications.
* Process emergency payments and individual assistance grant applications.
* Manage and process data in a fast-paced office environment.
* Ensure accurate data recording.
* Liaise with applicants to process information into the DAF system.
* Undertake eligibility checks with applicants, seeking information directly from them and using additional sources for confirmation.
* Understand legislation and criteria involved in awarding emergency payments and grants, and process applications accordingly.
* Comply with the Processing Services Customer Charter when dealing with all calls, in both English and Welsh.
* Work as part of a team to achieve targets set by the Service Manager.
* Handle incoming and outgoing correspondence related to Local Welfare Provision via telephone, email, or letter.
* Respond to enquiries from clients, citizens, and colleagues professionally and positively.
* Act as a key deliverer of the DAF contract.
Qualifications
* Welsh language speaker - Conversational level.
Additional Information
We offer an excellent benefits package, including an above-average pension scheme, private medical cover, holiday entitlement, life assurance, a group pension plan, flexible benefits, and free access to LinkedIn Learning.
Other Information
* Candidates must demonstrate a pre-existing right to work and travel within the UK, with documentary evidence.
* A Full UK Driving License is required.
* All offers are subject to vetting, checks, references, and health assessments.
* A DBS check and other vetting may be required depending on the role.
NEC Software Solutions is an equal opportunities employer. We welcome applications from all communities and are committed to an inclusive recruitment process.
About Us: NEC Software Solutions, part of NEC Corporation, helps deliver vital public services worldwide, supporting emergency response, healthcare, transportation, and more. Join us to make a difference and support our mission to improve lives.
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