Working hours: 35 hours per week (Night work including weekends and bank holidays)
Interview Date: To be confirmed
Additional Salary information: 10% night works allowance
St Ann’s is a 23-bedded Lifehouse (hostel) supporting people experiencing homelessness in the West End of London. Night Concierge provide cover at St Ann’s from 22:15pm to 08:15am 7 days per week (including bank holidays). The role requires lone working. As a Night Concierge you will provide assistance with Housing Management functions in our Lifehouse, including health & safety checks, and will be the first point of contact for everyone accessing St Ann’s.
Key responsibilities:
1. The role includes other front of house duties including answering telephone call, managing internal and external visitors to the Lifehouse; accurately recording messages, conducting follow up telephone calls
2. Updating electronic logbooks and handover reports
3. Carrying out administration tasks;
4. Completing building checks including patrols of the building and ensuring fire exits and external doors are free from obstruction, maintaining health & safety records including fire and other records
5. Monitoring CCTV equipment.
The successful candidate:
As a Night Concierge are expected to engage with residents to maintain positive relationships and resolve conflict using de-escalation skills where appropriate.