Job Title: Mobile Onboarding Project Administrator
Location:Farnborough (Hybrid)
Salary: £26,228
Contract type: 12 Month Fixed Term Contract
#LI-Hybrid
About the role
We are looking for a proactive and customer-focused Mobile Onboarding Project Administrator to join our fantastic team on a 12-month fixed term contract basis.
The successful candidate will become a key member of the Mobile Onboarding team, working collaboratively across departments to deliver seamless customer implementations and exceptional service. You will lead by example, demonstrate ARO core values, and build strong relationships with both internal and external stakeholders at all levels.
Please note that this is a Hybrid role with onsite requirement in Farnborough 3 days a week. You must be able to commute to the office and have your own transport.
What you’ll do
The role will cover the following key areas:
Purpose
* Control of monthly reconciliations, invoicing & associated reporting for all implementation
* Oversee and ensure a smooth, accurate and timely implementation
* Ensure all pre-requisites, (transfer lists, DD forms, communication, MNP etc) are completed prior to set-up on the Arrow system
* Develop and encourage a proactive, personal approach to each customer contact during an implementation project
Customer
* Solving any service, administration related issues that may occur and ensuring satisfaction from all parties, handling customer complaints should they arise during an implementation.
* Establish and maintain relationships at the relevant levels with internal and external customers which may include off site visits with suppliers and customers
* Develop effective working relationships with key customer contacts
* To facilitate all actions required for implementation and identify and communicate all ongoing maintenance of the customer’s account
Leadership
* As part of the on-boarding department you will be expected to collaborate, share and communicate frequently with your peers
* This may include working with and motivating employees from other teams within the support area
* Establish a culture across the team which reinforces our personal approach where we strive to exceed customers’ expectations.
Requirements
What we are looking for?
Essential
* Be open, share knowledge and give guidance to the team and the wider business
* Have a high attention to detail and take ownership of internal and customer-impacting issues
* Be collaborative with a solution-focussed approach
* Be able to work as part of a wide and varied team
* Strong stakeholder skills. Develop close working relationships within the Sales teams etc.
* Demonstrates service-oriented attitude under all situations; Demonstrate excellent interpersonal and teamwork skills.
* Strong analytical and problem-solving skills.
* Flexible, adjust readily to new situations while effectively dealing with ambiguity, stress and uncertainty.
* Self-directed, ability to achieve / exceed results against documented goals
* Understanding of the processes for customer escalations
Desirable
* Previous experience in customer service/sales environment
* Excellent administrative skills
Benefits
Who are we?
ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
💰 Company Pension Scheme and matching contributions
🎁 Company Perks portal
🏥 Private Medical insurance
🛡️ Life assurance
✈️ 25 days holiday plus bank holidays plus holiday trading
🎂 Your Birthday off, on us
💪 Health Club and Wellbeing Scheme
📈 ARO Shares after 12 months employment
🤝 Employee Assistance Programme
💻 Technical Training Academy and E-learning
💼 Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.