Job Title: Mobile Onboarding Project Administrator
Location: Farnborough (Hybrid)
Salary: £26,228
Contract type: 12 Month Fixed Term Contract
About the Role
We are looking for a proactive and customer‑focused Mobile Onboarding Project Administrator to join our team on a 12‑month fixed term contract basis. The successful candidate will become a key member of the Mobile Onboarding team, working collaboratively across departments to deliver seamless customer implementations and exceptional service.
Responsibilities
* Control monthly reconciliations, invoicing and reporting for all implementations.
* Ensure smooth, accurate and timely implementation and that pre‑requisites (e.g., transfer lists, DD forms, communications, MNP) are completed before setup.
* Develop a proactive, personal approach to each customer contact during an implementation project.
* Solve service and administration issues, handle customer complaints during implementation.
* Establish and maintain relationships with internal and external customers; facilitate actions required for implementation and ongoing maintenance.
* Collaborate with peers across departments and promote a culture of exceeding customer expectations.
Requirements
Essential
* Open, share knowledge and give guidance to the team and the wider business.
* High attention to detail and ownership of internal and customer‑impacting issues.
* Collaborative with a solution‑focused approach.
* Ability to work as part of a wide and varied team.
* Strong stakeholder skills; develop close working relationships within sales teams.
* Service‑oriented attitude under all situations and excellent interpersonal and teamwork skills.
* Strong analytical and problem‑solving skills.
* Flexible, adjust readily to new situations while effectively dealing with ambiguity, stress and uncertainty.
* Self‑directed, able to achieve or exceed results against documented goals.
* Understanding of the processes for customer escalations.
Desirable
* Previous experience in customer service or sales environment.
* Excellent administrative skills.
Benefits
* Company Pension Scheme and matching contributions.
* Company Perks portal.
* Private Medical insurance.
* Life assurance.
* 25 days holiday plus bank holidays and holiday trading.
* Birthday off.
* Health Club and Wellbeing Scheme.
* ARO Shares after 12 months employment.
* Employee Assistance Programme.
* Technical Training Academy and e‑learning.
* Hybrid working.
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