## Water Connections Advisor-1Applylocations: Worthingtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 26, 2026 (6 days left to apply)job requisition id: JR8312**Closing Date**2026-05-26**Job Title**: Water Connections Advisor**Location:** Worthing, West Sussex (Hybrid, 2 days p/w)**Contract Type:** Fixed Term (until January 2027)**Hours:** 37, Monday to Friday**Salary:** up to £28,000 (depending on skills and experience)There has never been a more important time to join Southern Water. As we move through **AMP8**, we are delivering one of the most ambitious capital investment programmes in the industry, focused on improving environmental performance, service resilience and long‐term affordability for customers.**About the role**The purpose of the role is to help customers with their developer services applications. To ensure the application is reflective of the customers’ needs, all required technical elements including drawings, asset maps and relevant information are submitted to the required standard so that the application can be accepted and progressed smoothly. Guidance and reassurance will be provided to the customer by phone and digital channels throughout the application stage.**What you will be responsible for*** Understand what developer-customers require and provide the appropriate supporting material.* Accept and Reject applications in line with the Southern Water procedures and Water UK Levels of Service.* Creation of Application on behalf of developer-customers when requested.* Manage developer-customer queries received via a web-based portal, chat, telephone, email and post.* Provision of key information to customers via web portal, chat, phone, email, or post to support the lifecycle of a DS scheme.* Understand and process information provided on an application form.**What you’ll bring to the role*** Excellent customer service focus, demonstrating patience and resilience when dealing with customers, maintaining a calm and professional manner at all times.* Strong communication skills, with ability to adapt approach to different situations.* Good persuasion and influencing skills with the ability to handle difficult situations, using empathy for customers whilst adhering to company policy.* Ability to present information to customers concisely, clearly and accurately. Good persuasion and influencing skills with the ability to handle difficult situations, using empathy for customers whilst adhering to company policy.Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.*"At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need."*If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself)**Our Commitment to Diversity**We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.**Additional information**In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.Appointment to this role is subject to the successful completion of all preemployment checks, including security vetting.Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.#LI-Hybrid#LI-AC1### Interested in the role?* We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration.* We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants.### Our Benefits* Company and performance-related bonus* Generous pension with up to 11% company contribution* Life assurance payment equal to four times your annual salary* Health benefits through a Cash Plan* Two paid community volunteering days a year* 25 days annual holiday* Occupational health service* Retail discount app* We offer competitive maternity leave, and flexible return to work options### Everybody Welcome* We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know.### Need flexibility in your work?* Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
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