Retail Operations Manager – Wren Kitchens
About The Role
We are seeking a Retail Operations Manager to join our Retail Operations team, dedicated to supporting the operational development of our UK and US retail divisions. This role will help design and implement scalable retail processes that align with both growth ambitions.
This opportunity is located in the Nest, Barton Upon Humber.
Responsibilities
* Support delivery of new operational processes across UK and US retail.
* Act as the key link between UK and US teams, ensuring communication and process alignment.
* Lead or support implementation projects to improve efficiency, compliance and consistency.
* Drive continuous improvement initiatives to optimise retail performance.
* Monitor, evaluate and report on store KPIs to achieve and exceed targets.
* Coach and develop store teams and field leaders in operational excellence.
* Collaborate with cross‑functional teams (Marketing, HR, IT) for seamless execution.
* Proactively address operational risks and issues.
* Champion adoption of new technologies and tools.
* Standardise and document procedures for consistency across locations.
Benefits
* Free access to onsite gym
* Subsidised meals in the two company restaurants
* Free on‑site parking
* Staff discount on purchasing a kitchen after one year of continuous employment
* Individual training budget for personal development
* Free annual eye tests and contribution to new glasses
* Refer a Friend scheme
* Quarterly bonus scheme
Desired Skills and Knowledge
* Confident communicator who enjoys building relationships
* Passionate about making a difference
* Strong attention to detail
* Ability to analyse data effectively
* Excellent computer skills – including Microsoft Excel
* Excellent written and verbal communication skills
* Proven expertise in operational management and process optimisation
About The Company
Wren Kitchens are passionate about kitchens and our people. We have opened over 100 showrooms, launched in the USA and earned multiple awards, including the UK’s Number 1 place to work. With our exponential growth, we are looking for incredible individuals to join us and continue our success story.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Management & Manufacturing
* Industry: Furniture and Home Furnishings Manufacturing
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