Hospitality Assistant
Central London, Liverpool Street | £13.85 per hour | Monday–Friday
Houston & Hawkes are looking for an enthusiastic, fine‑dining motivated Hospitality Assistant to join our team, providing first‑class service based at our client site in central London.
Our hospitality department caters for working lunches, buffets, teas & coffees as well as canapé events and functions.
Responsibilities
* Deliver excellent customer service
* Assist in the preparation of tables and ensure all cutlery and glassware is polished
* Serve all food to the highest standard
* Prepare and serve all beverages in a timely manner and to the Houston & Hawkes standard
* Keep a record of all hospitality delivered and ensure it is collected at the stated time
* Ensure hospitality rooms are left tidy
* Serve customers, ensuring they receive an easy and seamless personalised experience
* Monitor and maintain hygiene and cleaning standards
* Handle customer complaints with professionalism and tact
Requirements
* Previous experience as Hospitality Assistant within contract catering, 5* hotel or fine dining brasserie
* Positive attitude, professionalism and respect for others
* Passionate, friendly, diligent and a great team player
* Excellent communication and customer service skills
* Organisational skills with the ability to plan, prioritise, multi‑task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
* Diplomatic, with the ability to deal with confidential matters discreetly
Benefits
* Free meals at work
* Contributory pension scheme
* Free access to the company Employee Assistant Programme
* Life assurance at two times salary
* Company events including all company Christmas party
* Recognition schemes and people awards
* Family‑friendly support, including enhanced maternity and paternity leave and adoption leave
* Day off on your birthday
* Referral bonuses
Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award‑winning company, ranked among the top 30 companies to work for in the hospitality industry, and a certified B Corp company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients’ hospitality and event needs. Committed to social responsibility, passionate about Great British produce and dedicated to our talented teams.
Join Houston & Hawkes and be part of a team that values excellence, creativity and professional growth.
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