2nd Line Support Analyst
Farnborough
£30,000 - £36,000 + 25 Days Holiday + Bank Holidays + Enhanced Pension + Training + Progression
Excellent opportunity for an experienced 2nd Line Support Analyst with strong networking skills to join an industry leading business offering brilliant development, the chance to own complex technical investigations, and an environment that encourages continual improvement.
This company are a national provider of advanced wireless connectivity and IoT solutions, supporting thousands of sites each year. Due to growth across their Technical Operations function they are looking to bring in an experienced 2nd Liner who can hit the ground running.
In this role you will act as the senior escalation point for complex technical issues, carrying out detailed investigation and working with vendors and 3rd parties where required. You will proactively look for solutions, seek information independently, and help upskill 1st Line colleagues through guidance and knowledge sharing. You will be office based at their Farnborough headquarters.
The ideal candidate will be an experienced 2nd Line Support Analyst, confident working within a networking focused environment, and able to work autonomously when required. You will be comfortable taking initiative, engaging with others, and improving the overall capability of the support function.
This is a fantastic opportunity to...