Overview
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management. Magistrates Court Admin staff are responsible for the management of the criminal digital files in preparation for hearings. Other duties can include booking interpreters, hosting video links, typing orders and answering queries whether over the phone, by post or email from the judiciary, professionals or the public. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Responsibilities
* Manage the criminal digital files in preparation for hearings.
* Assist with booking interpreters, hosting video links, typing orders and answering queries by phone, post or email.
* Carry out a variety of general administrative duties to progress cases through the court/tribunal system or support other HMCTS functions as assigned to teams.
Skills and Qualifications
* Friendly and approachable manner with excellent attention to detail and good written and verbal communication skills.
* Desire to deliver proactive and effective support to customers by phone and email.
* Strong time management, prioritisation, multi-tasking abilities and adaptability to using various software packages.
* Enjoy working in a busy environment and helping court users navigate the justice system.
Additional Information
Hours and patterns: Standard full-time working hours are 37 per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet the role and business needs and are agreed prior to appointment. Applications for part-time working would be considered; however, due to the nature of the role the minimum hours would be 30 hours per week.
* These operational roles are customer facing and office based to provide HMCTS services to the public.
Security, Immigration and Nationality
* Successful candidates must undergo a criminal record check.
* People working with government assets must complete baseline personnel security standard checks.
* This job is not eligible for new Skilled Worker visas in accordance with current immigration rules. From 22 July 2025, sponsorship eligibility may be limited unless you held a Skilled Worker visa prior to the changes. If you have held a Skilled Worker visa continuously, please raise this during vetting checks.
* If you have not held a Skilled Worker visa prior to the changes, you will need to consider options for right to work in the UK. Ensure you have and maintain the legal right to live and work in the Civil Service and the United Kingdom.
* The Department will comply with UK Immigration Rules; read more about Skilled Worker visas and eligibility criteria on the official site.
Nationalities
* This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth nationals with right to work in the UK, EU/EEA/Swiss nationals and their family members with settled or pre-settled status under the EU Settlement Scheme, those with valid applications for settled or pre-settled status, and certain recipients with limited or indefinite leave to remain eligible to apply for EUSS before 31 December 2020.
How experience is assessed
This section helps us understand where and how you gained experience in customer service, administration, IT systems and applying attention to detail in your work. The selection process will assess behaviours, strengths, experience and technical skills.
Organisation and Benefits
* HM Courts & Tribunals Service (HMCTS) administers criminal, civil and family Courts and Tribunals in England and Wales.
* We are looking for individuals committed to public service and making a difference in people’s lives to deliver justice.
* Salary, benefits and pension: Salary plus Civil Service Pension scheme with employer contributions; access to learning and development; flexible working options; inclusive culture; annual leave; public holidays; season ticket loan; and other allowances.
How to Apply
For more information about the recruitment process, benefits and answers to general queries, please visit the candidate information page.
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