Equifind are proud to be supporting a leading Wealth Manager in hiring for an Application Support Manager based in the City of London by Liverpool Street. The firm have over 30Bn in AUM and are a leader in their field focused on adding wealth management services for private and institutional clients.
There is a wide focus on the tech team who service a huge range of clients and over 500 staff in London. Including Software Development; Data Engineering; Infrastructure; DevOps and Automation & Service Delivery.
The role is a Manager role with direct line management duties and this experience and coming from wealth or asset management are key.
The role:
Team Leadership & Management
* Lead, manage, and develop the application support team to ensure high performance and continuous growth.
* Allocate resources effectively to meet service demands and project requirements.
Service Operations & Incident Management
* Oversee the resolution of application-related incidents, service requests, and problems within agreed SLAs.
* Act as the escalation point for critical application issues and act as a major incident manager.
Application Lifecycle Support
* Ensure effective support for applications throughout their lifecycle, including deployment, maintenance, and decommissioning.
* Collaborate with development, product and project teams to ensure smooth transitions from project to support.
Stakeholder Engagement
* Maintain strong relationships with business users, Technology teams, and third-party vendors to ensure service alignment and satisfaction.
* Communicate service performance, risks, and improvement plans to stakeholders regularly.
Process Improvement & Governance
* Drive continuous improvement initiatives to enhance support processes, tools, and documentation.
* Ensure compliance with ITIL practices and internal governance standards.
* Ensure staff understand and apply all policies and procedures, keeping up to date with all internal compliance courses.
Monitoring & Reporting
* Monitor application performance and support metrics, identifying trends and areas for improvement.
* Produce regular reports on service performance, incident trends, and team productivity.
Change & Release Support
* Support the planning and execution of application changes and releases, ensuring minimal disruption to services.
* Participate in change advisory boards (CAB).
Knowledge Management
* Ensure the creation and maintenance of knowledge base articles, runbooks, and support documentation.
* Promote knowledge sharing within the team to improve efficiency and reduce resolution times.
Flexibility & Additional Responsibilities
* The nature of the role requires some work outside of normal business hours including weekends, evenings and public holidays.
* Perform other duties as assigned by Head of Service Delivery.
The role is paying up to £90k, plus a generous pension allowance, bonus and flexi benefits.
Perm.