Detailed job description and main responsibilities The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities. To receive prescriptions and other requests into the Main Dispensary or Dispensary Satellites according to the agreed procedures and deal with straightforward problems To interpret prescriptions and where necessary, contact a pharmacy technician or pharmacist to clarify prescriptions To undertake dispensing tasks under supervision including use of the pharmacy computer system for labelling To check and restock the emergency drugs cupboard To answer the telephone and resolve problems Person specification Qualifications Essential criteria Basic numeracy and literacy NVQ Level 2 in Pharmacy Services Desirable criteria Vocational qualification in IT skills Experience Essential criteria Experience in a pharmacy, warehouse or customer orientated environment Experience of supervising staff in training Desirable criteria Experience of training other staff Use of computer systems Knowledge Essential criteria Understanding of customer care Understanding of the need of confidentiality awareness at all times Desirable criteria Familiarity with drug names Skills Essential criteria Good verbal and written communication skills Good listening skills Ability to organise own day to day work tasks Accurate and organised Shows initiative Ability to deal sensitively with distressed / aggrieved customers / clients Ability to work as part of a team Standard keyboard skills Desirable criteria Empathetic communication skills It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. All new staff will be subject to a probationary period covering their first six months in post. Employer certification / accreditation badges