Salary: £24,900 with progression to £26,338 per annum (pro rata)
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 31 July 2025
The Role
The School of English Literature, Language and Linguistics is looking to appoint a new Education Assistant. You will join a small team that supports students throughout their learning journey.
The School is committed to Equality, Diversity, and Inclusivity, ensuring the professional development of all colleagues. We encourage applications from individuals who can complement our existing team, reflecting the diversity of our university and student body.
Education Assistants provide administrative support to ensure the smooth running of the School’s taught programmes. Working as part of the Education Team, you will help deliver an excellent experience for students, working with students, academics, Professional Services colleagues, and other stakeholders.
Please complete an online application form and upload your CV and cover letter. In your cover letter, please state how you are a good fit for this role and demonstrate how you meet or exceed the essential requirements outlined in the Job Description below.
This is a part-time role for 18.5 hours per week (0.5 FTE).
Key Accountabilities
1. Respond to queries from students and academics promptly, signposting where appropriate.
2. Use university systems to manage student and education data.
3. Support education activities such as student induction and open days.
4. Coordinate administrative support for committees and meetings.
5. Contribute to process improvements within the school.
6. Understand and implement relevant policies and procedures.
The Person
Knowledge, Skills, and Experience
1. Experience in an administrative or customer service role.
2. Digital skills relevant to the role.
3. Numerical and data management skills with attention to detail.
4. Effective time management and ability to meet deadlines.
5. Ability to handle sensitive information confidentially.
6. Strong planning and organizational skills.
7. Problem-solving skills with a solution-focused approach.
8. Ability to work independently and collaboratively.
9. Excellent communication skills, adaptable to different audiences.
10. Active listening skills.
Attributes and Behaviors
1. Positive, proactive, and professional attitude.
2. Commitment to customer service excellence.
3. Structured and planned working style.
4. Flexible and adaptable to change.
5. Efficient use of time.
6. Team player willing to share workloads.
7. Technologically adept at improving routine work.
8. Enthusiastic about personal development.
Qualifications
GCSEs or equivalent, including Maths and English at GCSE Level 4 or above, or relevant work experience.
Newcastle University values diversity and is committed to equality, offering a welcoming environment for all. We are proud holders of the Athena Swan Silver Award and the Race Equality Charter Bronze Award, and are a Disability Confident employer.
Requisition ID: 28334
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