Professional Support Officer – Medical
We are the UK's aviation and aerospace regulator and recognised as a world‑leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
Details
* Salary: £24,994 up to £26,000 dependent upon experience
* Contract Type: 12‑Month Fixed‑Term Contract
* Security Level: BPSS
* Visa Restrictions: This position does not offer visa sponsorship
* Role known internally as: Professional Support Officer – Medical
* Closing Date: Monday 24th November 2025
* Interview Date: W/C Monday 1st December 2025
Role
The Medical Capability Team is responsible for a wide variety of vital services that enable our skies to remain safe. This covers everything from individual case management to international conferences and the sharing of best practice regarding aviation medical advancement. The team is looking for a Professional Support Officer to provide secretarial and administrative support duties to our specialist consultants, medical assessors, and nurses.
In this role you will deal with all manner of people and will often act as the face of the Medical Department when corresponding with both internal and external customers. You will also administer clinical sessions, arrange clinical support and stock control, and manage medical data for audit purposes. The role provides the opportunity to work directly with doctors and medical professionals supporting their clinics, including greeting external applicants and assisting in taking blood and hair samples for testing purposes.
The duties and responsibilities of the role will require the successful candidate to be office based in Aviation House.
About You
* Extensive previous secretarial experience, working at times under pressure.
* Good standard of education, including English, and a secretarial qualification or experience.
* A passion for providing excellent customer service, both externally to CAA applicants and internally to in‑house departments.
* Ability to prioritise workloads and cross‑train with others in the team to offer support at peak periods.
* Comfortable with picking up the phone and speaking with applicants to resolve or expedite issues.
* Enjoy procedures and compliance and understand the importance of discretion and data management.
* Must have a proven “can‑do” attitude and an appetite for learning, as well as a personality that enjoys working in a truly diverse environment.
* Ability to recognise the importance of the team within the CAA and the opportunity to represent a compassionate and professional face to the many applicants that the department liaises with.
* High degree of interpersonal skills at all levels.
* Willingness to work flexibly in response to changes in priority and under pressure including location and hours.
* A proven flair for pre‑empting situations and identifying solutions.
* A high standard of IT skills.
* Assist with the testing, such as the taking of blood and hair samples.
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. Candidates must undergo National Security Vetting and achieve the appropriate level of clearance. To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.
We will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations. We are working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028.
Inclusive Recruitment
We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident Scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.
Benefits
We offer a range of excellent benefits such as free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!
Closing & Interview
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
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