∙Help manage and run applications used by Customer employees. ∙Consolidation and migration of multiple instances of an application into one single application, through means of analysis, impact assessment and communication ∙Adhere to processes and procedures to on-board new applications. ∙Responsible for new license request approvals and downgrading of unused licenses ∙Implementation and documentation of processes regarding enterprise licensing, license upgrades and downgrades. ∙Ensuring adequate support avenues are provided to Customer employees. ∙Creation and management of the support SharePoint site regarding the application. ∙Supporting Webex spaces to answer stakeholder questions and set up required follow up meetings for all new application requests. ∙Examines current business procedures and recommends new ones. ∙Document operational and support process updates. ∙Implement Governance best practices. ∙Project Management skills, organization, planning and project lifecycle ∙Proficient with PPT creation and confident presenting to all levels of organization – concise message, value add, tell a story. ∙Serving as a liaison and connecting everyone and engaging with dependent teams ∙Vendor Management ∙Stakeholder engagement ∙Follow Agile methodologies. ∙Communication skills – resolution management ∙Assist with contract renewals analysis ∙Excellent communication skills and organizational skill are a must