Advice services manager

Advice Services Manager

10-Month FTC | 4 Days Per Week | Hybrid Working - London
£36,565 pro rata | Immediate Start

I am delighted to be working with a respected community charity to recruit an experienced Advice Services Manager to lead a busy multi-site advice service supporting people with welfare benefits, housing, debt and immigration issues.

This is a hands-on leadership role managing staff and volunteers, overseeing day-to-day service delivery, driving quality and compliance, and helping shape future service development.

You’ll also maintain a small caseload to stay connected to frontline support and community needs.

Key Responsibilities

* Lead and support advice staff and volunteers across multiple sites
* Ensure high-quality, compliant advice delivery
* Oversee case management, reporting and service outcomes
* Drive service improvements and quality assurance
* Support training, safeguarding and team development
* Work closely with senior leadership on service growth and impact

About You

1. Experience managing advice services within the charity/community sector
2. Strong knowledge of welfare benefits, housing, debt or immigration
3. Skilled in team leadership, service improvement and reporting
4. Confident using case management systems and data