Overview
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
We are seeking a highly organised OSC Project Support professional to support the successful mobilisation, transition, and integration of contracts within the Operational Service Centre (OSC). Working closely with the OSC Project Lead, the role plays a central part in coordinating activities to ensure projects are delivered on time, to required quality standards, and in line with operational requirements. The role supports readiness across people, process, and technology, enabling a smooth transition from mobilisation into business‑as‑usual operations and contributing to overall service excellence.
Responsibilities
* Support mobilisation activities from contract award through go‑live and hypercare
* Maintain project plans, timelines, and trackers, monitoring and reporting progress
* Coordinate activities across multiple teams to ensure operational readiness
* Maintain project documentation, including RAID logs (risks, actions, issues, dependencies)
* Support governance meetings by preparing materials, capturing actions, and tracking delivery
* Liaise with internal stakeholders to ensure alignment across functions
* Track onboarding activities including training, system access, and inductions
* Support transition planning, including testing, validation, and handover into BAU operations
Qualifications
* Experience in a project support, coordination, or administrative role
* Strong organisational and planning skills with high attention to detail
* Ability to manage multiple priorities in a fast‑paced environment
* Strong communication skills and ability to work with a wide range of stakeholders
* Proficiency in Microsoft Office (Excel, Word, PowerPoint)
* Structured, methodical, and highly organised approach to work
ISS is a diverse and inclusive employer that welcomes applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. ISS is a Disability Confident Committed (Level 2) employer, supporting inclusive hiring practices in line with the UK government's Disability Confident scheme.
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