Location: Carlton Street, 8–10 Carlton Street, Halifax, Calderdale, HX1 2AL
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £25,877.80 - £30,868 per annum
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role:
As an Administrator, you will provide a full range of administrative support to the service, helping ensure the smooth day-to-day running of operations.
You will act as the first point of contact for clients, visitors and professionals, providing a welcoming and professional service while supporting the wider team with a range of administrative duties.
What You’ll Do:
1. Act as the first point of contact for clients and visitors to the service
2. Coordinate responses to enquiries made via telephone, email, text and website
3. Support service users through referral pathways, including booking appointments and signposting
4. Maintain electronic and manual appointment systems and referral information
5. Ensure accurate data entry using systems such as Excel, Access, Theseus and other databases
6. Prepare meeting and training rooms and coordinate room bookings where required
7. Attend meetings and take minutes when required
8. Maintain accurate records in line with organisational policies and audit requirements
9. Support stock control, stationery ordering and general housekeeping within the service
10. Assist with petty cash administration and reconciliation
11. Support campaigns, events and service projects as required
12. Provide support and cover for colleagues where appropriate
To Succeed in This Role, You’ll Need
Qualifications
13. NVQ Level 2 in Business Administration (or equivalent) or demonstrable related experience
Skills and Experience
14. Proficiency in Microsoft Office programmes
15. Strong administrative skills, including experience using electronic monitoring and recording systems
16. Ability to collate and disseminate information effectively
17. Previous experience in a customer-facing administrative role
18. Knowledge of quality systems and audit requirements
19. Experience in cash handling, petty cash reconciliation and general administration duties
Our Values
At Waythrough, we are guided by our workplace values:
20. Kindness – Be generous, caring and compassionate
21. Courage – Be bold, trust and commit
22. Respect – Everyone deserves dignity
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
23. 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
24. Pension scheme with 4.5% employer contribution, matched up to 6.5%
25. Life assurance (3× annual salary)
26. Enhanced sick pay and family-friendly pay
27. Birthday leave and the option to buy up to 5 extra days’ annual leave
28. Professional fee reimbursement for relevant qualifications
29. 24/7 online GP access and Employee Assistance Programme
30. Recognition and long service awards via our and portals
31. £500 bonus
32. Cycle to Work scheme and Credit Union membership
33. Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
34. Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team:
Closing Date:
2026-06-12