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IT Support Officer Imaging
The closing date is 29 July 2025
An exciting opportunity has arisen within the PACS Team at the University Hospitals of North Midlands for an enthusiastic and energetic individualwith excellent IT admin and troubleshooting skills.
Main duties of the job
The successful candidate will have degree in IT, formal IT qualifications to degree level or the equivalent recent work experience in an IT related field. They will work within a small team to support the Imaging Directorate in their use of Imaging specific IT systems & solutions.
A minimum of 2 years work experience must have been gained in the UK.
In the course of duties, the successful candidate will (amongst many other duties) provide 1st & 2nd line IT and system support to Trust & non-Trust users for hardware & software solutions, carry out IT Admin duties, liaise with suppliers & IM&T colleagues to determine & implement fixes & support the PACS Manager in the refresh of the PACS system.
Key relationships will be with clinical & non-clinical staff of all levels, from across the Trust & the wider local health economy as well as IM&T colleagues & external suppliers.
The role requires a physical presence on site where there is an element of face to face user support. The main office is on the Royal Stoke site, and the post holder will go to other sites as required.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job responsibilities
please find the attached document which details the : IT Support Officer Imaging Job Description and Person Specification
Person Specification
Education
* Educated to degree level in a relevant field OR equivalent recently obtained knowledge & experience gained in a work-based setting
Skills, ability and Knowledge
* Ability to support individuals from a wide range of disciplines with varying levels of IT knowledge and skills
* Ability to proactively problem-solve and work on own initiative
* Must have excellent working knowledge of computers and software applications
* Thouroughness of application form and supporting information
* Ability to multi-task to deal with multiple incidents awaiting resolution
* Ability to travel and work across multiple sites
* Ability to work accurately at speed
Experience
* Must have excellent working knowledge of computers and software applications
* Experience of supporting users with software/IT workflow related queries
* Experience of IT system Administration
* Good communication and the ability to diplomatically deal with users of mixed IT ability
* Experience of handling confidential information
* Good Working Knowledge of Hospital Based Systems
* Experience of RIS / PACs system Administration
* Experience of working in an NHS organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospital of North Midlands NHS Trust
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