THE ROLE
Deliver operational excellence and platform scalability across Amazon and additional marketplaces. Own all elements of listing quality, stock health, fulfilment performance, and marketplace expansion — ensuring commercial plans are enabled by operational precision and efficiency.
Key Responsibilities:
Operational & Listing Excellence
+ Own product catalogue health — accuracy, completeness, and policy compliance.
+ Maintain high listing uptime and zero-suppression standards.
+ Implement content governance and version control for all SKUs.
+ Monitor and resolve listing errors, suppressed ASINs, and stranded inventory.
Stock & Fulfilment Management
+ Lead stock forecasting and replenishment process in partnership with the Commercial Lead.
+ Maximise stock availability and IPI performance; minimise OOS and excess inventory.
+ Manage FBA/FBM mix to optimise cost, speed, and margin.
+ Drive fulfilment efficiency and operational KPIs (on-time delivery, defect rate).
Analytics, Reporting & Automation
+ Build reporting infrastructure for listing health, stock coverage, and operational accuracy.
+ Identify automation and process improvement opportunities to increase scalability.
+ Partner with Commercial Lead to link operational data with trading performance.
Multi-Marketplace Expansion
+ Lead onboarding and optimisation of additional marketplaces (eBay, Zalando, OnBuy, etc.).
+ Develop scalable listing and stock processes to support multi-channel growth.
+ Standardise catalogue data architecture across platforms.
Continuous Improvement & Innovation
+ Champion operational innovation — tooling, listing audits, and automation.
+ Define best-practice playbooks for product set-up, marketplace launches, and issue resolution.
+ Support category and product launch readiness from an operational perspective.
KPIs & Performance Metrics
+ Backend listing health score
+ Monitor health dashboard
+ Stock availability / OOS rate and IPI score.
+ Operational accuracy (order defect, late dispatch, cancellation).
+ Time-to-launch for new ASINs and new marketplaces.
+ Automation / process efficiency metrics (time saved, accuracy uplift).
+ Marketplace expansion milestones achieved.
WHO YOU ARE
To be successful in this role, you will need the following skills / knowledge / experience:
+ Proven experience working for and/or managing Amazon Business, ideally in 3P, with an understanding of Amazon Seller Central. This can be brand or agency side. Relevant in Amazon experience preferred.
+ operational background in compliance, logistics, product testing and/or demand planning
+ Highly analytical and data-driven mindset with the ability to translate insights into actionable strategy.
+ Excellent communication and collaboration skills.
+ Proficiency in tools such as Amazon Ads Console, Helium 10, Jungle Scout, or similar platforms is a plus.
You will be:
+ Hungry: Ambitious, driven with a growth mindset, always seeking ways to learn, develop and be better.
+ Humble: No ego, collaborative team player, always acts with integrity and clear sense of accountability, aligned with our B-Corp values
+ High Performing: Effective. Efficient, with a solid work ethic. Always operates with self-awareness that enables them to consistently push for exceptional results—while maintaining resilience, balance, and self-care.
+ Hustle: Entrepreneurial. Innovative, fast-paced, great communicator. Always adept at solving problems and navigating dynamic, ever-changing situations.