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Job: Store Crew
Location: Dartmouth
Job Type: Permanent, Part-time (8 hours)
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn't just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will learn about our products to assist customers effectively.
Role Responsibilities
* Greet and thank customers warmly, ensuring a memorable experience
* Provide exceptional service, helping customers find suitable products for in-store and multi-channel sales
* Process sales, orders, and refunds efficiently at the tills
* Assist with deliveries and stock replenishment on the shop floor
* Maintain shop floor and back-of-house tidiness
* Stay updated on company activities and promotions
* Support floor moves, sale setups, and launches
* Follow all FatFace policies and GDPR procedures
Competencies
* Deliver excellent customer service focusing on customer needs and satisfaction
* Display passion and enthusiasm for the FatFace brand, embodying our values
* Support social and environmental initiatives aligned with the company's mission
* Provide a genuine and authentic approach with integrity
* Respect and value team members at all levels
* Participate actively in team activities and initiatives
* Build relationships using humor and tailored interactions
* Promote multichannel shopping options proactively
* Maintain operational standards across deliveries, visual merchandising, health and safety, housekeeping, and stock management
Experience
* Customer service experience is desirable but not essential
* Strong interpersonal and communication skills
* Positive attitude and proactive approach
* Ability to work well under pressure and independently when needed
* Team-oriented with good time management skills
Benefits of working with us
* 25 days holiday plus bank holidays
* Generous monthly discount allowance
* Perkbox platform with discounts, wellbeing content, and more
* Thrive learning platform with extensive training resources
* Dental insurance (employee funded)
* Pension scheme
* EAP support available 24/7
* Sick pay allowances
* Sabbatical leave based on service
* Enhanced family-friendly policies including maternity leave
* Refer-a-friend scheme
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