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Client Service Manager - M3 North
Our client is a well-known and respected HVAC contractor with a nationwide presence across the UK, supporting over 130 employees and generating a turnover exceeding £20M. They specialize in installation, service, maintenance, fault finding, and repair of HVAC equipment such as air conditioning, chillers, AHUs, ventilation, and commercial heating.
The company operates as an Employee-Owned Trust, allowing employees to have a say in management and profit sharing, fostering a long-term commitment to business success.
The successful candidate will be responsible for a P&L of approximately £1.3M, managing service and maintenance contracts, overseeing a team of mobile engineers, and ensuring client satisfaction. They will also focus on continuous improvement, client relationship management, and financial monitoring.
The ideal candidate is a stable, committed, and commercially savvy service or operations manager with proven HVAC technical expertise, leadership skills, and experience in P&L management.
Job Requirements
* Proven experience in service or operations management, leading engineering teams.
* HVAC technical knowledge of heating, cooling, wet systems, and plant rooms.
* Ability to lead technical discussions with clients regarding systems, service, and maintenance.
* Strong client-facing and customer service skills, with experience in service and maintenance contracts and negotiations.
* Commitment to professional development and increasing responsibilities.
* Experience with P&L, budgeting, and cost control.
Salary & Benefits
* Basic Salary: £50,000-£60,000 DOE
* Car allowance: circa £5k per annum
* Annual bonus based on net profit, service, compliance, and engineer development
* Profit sharing scheme through the Employee-Owned Trust, increasing with tenure
* Pension scheme
* Additional package details to be discussed at interview
Bennett and Game Recruitment is a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK. We act as a recruitment agency for this vacancy, and by applying, you consent to data processing and contact regarding our services.
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