We’re supporting a global life science company in hiring an IT Service Delivery Analyst to join their on‑site IT team. This role ensures reliable day‑to‑day IT operations, providing hands‑on support to end users and maintaining key systems across the site.
Key Responsibilities
* Serve as the primary contact for IT incidents and service requests, ensuring timely resolution.
* Provide end‑user support for hardware, software, and 1st‑level network or telecom issues.
* Install, configure, and maintain IT equipment to support daily business operations.
* Manage local IT inventory and coordinate with external vendors for on‑site services.
* Follow ITIL and ServiceNow processes to maintain accurate records and elevate issues as needed.
Requirements
* Diploma or degree in Information Technology, Computer Science, or a related field.
* 3–5 years’ experience in IT service delivery, helpdesk, or technical support.
* Strong understanding of hardware, software, networking, and IT security principles.
* Familiarity with ServiceNow, ITIL, and common ticket management systems.
* Excellent communication, problem‑solving, and customer service skills; certifications (CompTIA, MCP, MCSE) are a plus.
About Planet Pharma
Planet Pharma is an American‑parented Employment Business/Agency that provides global staffing services with its headquarters in Chicago and its EMEA regional office in Central London. We have invested significantly in building a robust international platform that enables us to work compliantly in 30+ countries, with a network of 2500+ active contractors worldwide, as well as a strong permanent/direct‑hire recruitment offering.
Our specialist knowledge and close relationships with our clients and the wider industry make us unique in our field. Just recently we were recognized by FORBES as the 17th best professional staffing firm and have won multiple awards from industry‑accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing.
We are an equal‑opportunity recruitment business and agency. We welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion/belief, sexual orientation or age.
www.planet-pharma.com
Contact
Please click ‘apply’ or contact Finlay Keyworth at Planet Pharma for more information:
E: fleyworth@planet-pharma.co.uk
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Contract
* Job function: Information Technology
* Industries: Biotechnology Research and Pharmaceutical Manufacturing
#J-18808-Ljbffr