Job Description:
Are you:
* Looking for a customer service role that's out of the ordinary?
* Interested in a hybrid, flexible working week, with at least two days work from home per week?
* A natural organiser, ready to take your career in a different, unique direction?
* Skilled in customer care? Working with customers and driving simplicity while providing solutions?
* Interested in joining our growing team of customer service installations specialists who support the leading bars, restaurants, hotels, festivals, stadiums, concerts, events, and keep our customers pouring?
* Looking for full-time hours Mon to Fri (35 per week)?
Benefits:
* Competitive salary (£23,366pa) + a performance-based incentive paid quarterly.
* Hybrid working: Offering flexibility and a great work-life balance.
* Generous holiday allowance: 23 days holiday + bank holidays + an additional 'Celebration Day'! You can also buy or sell holiday days to suit your needs.
* Amazing core benefits: Life assurance, access to the award-winning Help@hand app with GP appointments, counselling, and more, plus exclusive retail discounts.
* Personalised additional benefits: Tailor your benefits to your needs with our "All Inn" flexible benefits scheme. Receive a 'Flex Pot' to spend on additional benefits like Dental Insurance, Private Medical Insurance, Annual Gym Memberships, Critical Illness Cover, Increased Pension Contributions, Annual Travel Insurance, and more. Many options include coverage for your partner and children too!
* Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
* Development opportunities: In-house training, and support to pursue external qualifications and apprenticeships.
Your typical day as a Customer Service Installations Coordinator:
You'll receive installation requests/queries via phone, email, website and webchat from our customers. You'll communicate their needs to our Planning Team. Taking ownership of referrals from our field-based technicians, you'll raise requests on our bespoke systems accurately and manage jobs in process. You'll liaise with key stakeholders including customer service or other colleagues, and customers to ensure a seamless customer service experience, ensuring they receive exceptional service with every interaction. You'll be strong in planning, organisation and communication and become a key part of our customer service team.
Requirements:
* Ideally, a background in office-based customer service, call centre, contact centre, high-volume call handling or similar.
* Confidence in communicating and an ability to form positive working relationships with technicians and customers.
* Strong planning, organising and communication skills.
* Strong attention to detail, be organised, self-motivated and can multitask or work independently with the ability to plan and prioritize workloads with a structured approach.
* Proven experience as an ardent team player who wants to succeed.
* The ability to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.
* The ability to stay cool under pressure.
* Strong verbal and written communication ability.
* Preferable: An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential.
* Experience in CRM systems.
Interested in joining us? We are One Big Team at Innserve!
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