Customer Service Administrator
Based at: Leamington Spa Service Centre
Job purpose:
Assist the customer service team leader with call handling and data entry, serving the community in partnership with the NHS Wheelchair Service.
Key Responsibilities:
1. Answer calls in a call centre environment, verify client information, and input data into the computer system.
2. Input and retrieve data from the in-house bespoke database.
3. Enhance the organisation's reputation by taking ownership of new and challenging requests.
4. Resolve issues through clarification, research, and exploring solutions.
5. Escalate unresolved problems appropriately.
6. Follow policies on Equal Opportunities and Dignity at Work.
7. Perform other duties as assigned by your line manager or the company.
Skills and Qualifications:
* Basic IT skills.
* Accurate record keeping.
Training will be provided.
Additional Skills/Experience:
Strong interpersonal skills, team player, multitasking ability, customer-focused, self-motivated, dependable, with good communication skills.
Confidentiality:
Maintain confidentiality of all sensitive information, including service user details, and do not disclose to others.
Equality, Diversity, and Inclusion:
Actively promote and embody the company's commitment to equality, diversity, and inclusiveness, respecting the rights and needs of all community members regardless of ethnicity, disability, gender, age, sexual orientation, or religion/belief. Engage with service users, agencies, and the public in accordance with company policies against discrimination, harassment, bullying, stereotyping, and prejudice.
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