Lifeline Advisor Peterborough, Shrewsbury Road, Head Office £28,519.10 per annum Are you looking for a new and rewarding role, where you can really make a difference to peoples lives?
If so, CKH have an opportunity for you to join our amazing team of Lifeline Advisers on days. Our Lifeline service is manned 24/7;the successful applicant will work37 hours per week, 5 days out of 7,bank holidays and weekends willfall into the normal shift pattern,
As a Lifeline Adviser for Cross KeysHomesyou will need to be able to providehigh standardsof customer service to a wide range of customers. Using our LETS principle you will need to actively listen to and understand the details of each contact, assessing and processing customer contact telephone calls for an emergency response with patience and with empathy. In line with individual customer contractualrequirementsyoullneed to take action as needed and provide relevant support. In addition, the Lifeline adviser will need to assess the calls for repairs for external customers under contract as cost effectively and efficiently as possible and to an agreedtime frame.
The ideal candidate for this role will be someone who has hadpreviousexperience of working in a customer service or contact service environment and able to multi-task by having a conversation and updating systems at the same time. In addition, the successful candidate will need to have an excellent and clear telephone manner as well as being able todemonstrategood listening skills to ensure thetimelyresolution of the contact.
Enhanced DBS will besoughtfor successful candidate.
For a full job description please see document at the foot of this page. We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
No agencies please.
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