Employee Benefits
* Tronc / Service charge (Food & Beverage Departments only)
* Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
* Tokens & recognition scheme
* 20% discount on Fistral Spa & Gaia Spa treatments
* 25% discount on food & beverage throughout the hotels and restaurants
* 50% discount on bed & breakfast stays throughout the hotels
* 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
* Friends & Family rates across the group
* Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
* Access to 360 Wellbeing -
* Access to Wagestream -
* Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
* Cycle 2 work Scheme
* Annual Christmas Event
Key Attributes
* High presentations standards
* Has a calm, can do attitude
* Experience in team leadership, development & motivation
* Attention to detail and the ability to forward think
* Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests
* Strong team playerwith the ability to work autonomously
Role & Responsibilities
* To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us - we aim to provide an unforgettable experience
* To ensure all complaints are minimised and handles professionally as in accordance with our policies
* To supervise the restaurant breakfast team in line with company policies and manuals
* Work with the Restaurant Manager to maximise sales performance and achieve sales in line with targets
* Ensure effective control of stock and staff costs in the Restaurant Managers absence
* To follow all hotel policies as outlined in your training manual:
* Serve food and drinks, quickly and efficiently, meeting our five star standards.
* Keep up to date with current promotions and new products
* Make guests aware of offers on our great food and drink range
* To assist in any function or events set ups in accordance with procedures
* To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
* To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
* Ensure high standards of financial and reporting diligence in accordance with company policy
* To ensure good working relationship with all other departments and communicate information throughout the hotel.
* To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
* All other duties as required
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