Join Our Team - Where Technical Expertise Meets Outstanding Customer Care
We're looking for a proactive, technically minded After-Sales Associate with hands-on experience in plumbing and bathroom products to join our growing team. If you enjoy solving problems, supporting customers, and working with high-quality products in the plumbing and bathroom sector, this could be the perfect next step in your career.
This is a dynamic role combining 70% customer service and 30% technical support, ideal for someone who thrives in both problem-solving and customer-facing environments.
The Role
As our After-Sales Associate, you'll be the go-to expert once a product has been delivered. You'll ensure our customers receive fast, effective support while helping maintain the high standards our brand is known for.
?? Customer Support & Service Management
* Act as the primary point of contact for after-sales enquiries.
* Manage service requests, complaints, and technical queries via phone and email.
* Deliver timely and professional resolutions.
* Build strong, lasting customer relationships that drive satisfaction and loyalty.
?? Technical Support & Troubleshooting
1. Diagnose and resolve plumbing and bathroom-related technical issues.
2. Provide clear remote guidance o...