* Flexible Working Patterns - 2 days in the office.
* Huge Progression Opportunities within a Global Brand.
About Our Client
The employer is a well-established organisation within the industrial/manufacturing industry. They are recognised for their commitment to excellence, offering a professional and collaborative work environment in Bromborough.
Job Description
* Manage customer accounts and address inquiries promptly and professionally.
* Coordinate with internal departments to ensure timely delivery of products and services.
* Maintain accurate records of customer interactions and transactions.
* Resolve customer complaints and escalate issues when necessary.
* Provide updates to customers regarding order statuses and delivery schedules.
* Support the customer service team in achieving departmental goals.
* Contribute to process improvements to enhance customer satisfaction.
* Ensure compliance with company policies and industry standards.
The Successful Applicant
A successful Customer Coordinator Specialist should have:
* Previous experience in a customer service or similar role within the industrial/manufacturing sector.
* Strong organisational and multitasking skills.
* Excellent verbal and written communication abilities.
* Proficiency in using customer relationship management (CRM) systems.
* A proactive approach to problem-solving and customer satisfaction.
* Ability to work effectively both independently and as part of a team.
What's on Offer
* Competitive salary.
* Permanent position with opportunities for growth.
* Engaging work environment within the industrial/manufacturing industry.
* Supportive team and management focused on employee development.
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