Solutions Engineer with key skills in product support and web application testing is sought by an international compliance IoT technology company with its head office based North Leicester. With a 25-year history of delivering bespoke, end to end connected solutions this ISO accredited organisation has grown by reputation and as a result are looking for a Solutions Engineer to support a PaaS solutions. Reporting directly into the Solutions manager this Solutions Engineer will use a solid background in hands on software application and system support to deliver timely, well communicated solutions to customer queries. In return this individual can expect a supportive, technologically autonomous working environment within a market leading company. Role Responsibilities: - Act as the first point of escalation for all technical queries & issues across the company's applications - Conduct web/ mobile application testing when required - Champion the use of a Jira ticketing system to manage tickets effectively - Champion companywide commitment to improving the support function & customer communication Personal requirements: - A background in hands on system & software application support - Previous experience working in an SME environment - Previous experience in an Agile development environment. - A basic understanding of application testing (unit, integration, performance, regression etc) - A clear minded approach to problem solving - understanding of the Microsoft tech stack (Azure, Microsoft 365, Windows Server) - An understanding of Database platforms would be a plus (SQL, Postgres, etc) - Excellent stakeholder engagement & customer service skills - Experience working in a IoT driven environment would be a plus This Solutions Engineer will receive a generous remuneration package with long term progression and growth potential. Due to the nature of this role on-site working is required. To discuss this role in more detail please contact Jack Stockport on 0787 7726 942 or