Join to apply for the ICT Service Desk Technician (1st Line) role at VolkerWessels UK
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. Are you a tech-savvy problem‑solver with a passion for helping people? Do you thrive in fast‑paced environments where no two days are the same? If so, we want to hear from you!
We’re looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference—every single day. You’ll be the go‑to expert for resolving a wide range of technical issues—whether it’s a laptop glitch, a mobile device hiccup, or a software snag. You’ll support tools like Microsoft 365, Windows 11, and Android, and tackle everything from hardware troubleshooting to network connectivity challenges. But this role is more than just tech—it’s about people. You’ll translate complex IT speak into simple terms, always with a smile and a “can‑do” attitude.
Responsibilities
* Providing first‑line support via phone, in person, and onsite at our head office
* Logging and managing support tickets in our ITSM system with clarity and precision
* Troubleshooting and resolving issues quickly, aiming for first‑time fixes
* Escalating complex issues with detailed documentation to ensure smooth handover
* Delivering exceptional customer service to colleagues and external partners alike
* Contributing to team meetings and continuous improvement initiatives
* Sharing knowledge and best practices to help the whole team grow
* Getting involved in exciting ICT projects and supporting wider service desk duties
About You
* You’ll have demonstrable experience in a similar role within a service desk or contact centre environment
* A natural flair for providing great customer service and clear communication
* Strong organisational skills and a collaborative approach
* A proactive mindset and a genuine enthusiasm for technology
If your past experience doesn’t match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.
Benefits
* Competitive salary
* Competitive annual leave and an additional day off on your birthday
* Option to buy additional annual leave
* Private medical care
* Pension
* Life assurance
* Cycle to Work scheme
* Shopping and restaurant vouchers, rewards, and discounts
* Training and development opportunities—comprehensive skills‑based training
* Family‑friendly policies including enhanced maternity benefits
* Employee Assistance programme
* Mental health, physical health, and financial support
* 24/7 Virtual GP service
Fairness, inclusion and respect
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
If you need support with your application, please contact us at careers@volkerwessels.co.uk
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology; Industry: Civil Engineering and Construction
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