Overview
Join to apply for the Service Desk IT Asset Analyst role at 4COM (4Communication B.V).
Location: Southport / Hybrid. Salary: up to 25k DOE.
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing team. The role will be to improve our IT Asset Management Processes across the business, continuing to enhance the programme for all hardware and software devices to manage lifecycles and licences. This role will own the ITAM space and offer the opportunity to extend the strategy across the entire business. It starts with identifying all devices, software licences and lifecycles and progresses into creating a full ITAM strategy for a global business.
Responsibilities
* Manage the hardware and software product lifecycle from beginning to end
* Maintain a centralised software catalogue to ensure governance and compliance
* Track and monitor usage of all software subscriptions (SAAS) portals such as M365, Adobe, etc.
* Use the ITAM tool to produce reporting data for both hardware and software
* Help create and maintain IT Asset Management policies and procedures
* Procurement
* Hardware repair / arranging repair
* Managing Secure Disposal (WEEE)
* Managing stock levels and delivery of hardware
* Some kit delivery and pick up (transport provided in these instances)
* Asset management
The Ideal Candidate Will Have
* Knowledge of IT software and hardware working as an IT asset analyst
* Knowledge of working with an Asset Database/CMDB
* ITSM tool experience
* Customer focused approach in everything you do
* Experience of managing an Asset Database
* Proactive and positive manner
* Excellent written and verbal communication skills
* Excellent organisational skills
* Self-motivated and able to work effectively alone as well as part of a team
* Experience with Microsoft products such as Office 365 and Teams
* Experience in Active Directory
* Azure AD
* Microsoft Endpoint
* Affinity with technology and computer systems
* Experience with Windows, Laptops and Desktop PCs including installing Windows and Software
* Hardware experience
* Vendor management and negotiation skills
* Strong knowledge of IT Service Management processes
* Strong ability to carry out assigned tasks independently with little supervision
* Excellent at performing multiple tasks at the same time without error
* Excellent communication and interpersonal skills
* Full, clean driving license required
Desirable Skills
* Minimum ITIL V3 or V4 Foundation qualified
* Microsoft accreditation
* ITAM qualification
* Experience of the ITSM lifecycle
* Degree in technical or related discipline
* Experience of working within a professional services organisation
* Knowledge and experience of licensing agreements involving software, including Microsoft
* Proven ability and experience in executing strategic asset management processes successfully
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Fletchers Solicitors
Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation. We aspire to be the best place to work in the legal sector. Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We offer hybrid and flexible working arrangements. We value connection and collaboration, and provide clear paths to progress and development from apprenticeships to leadership roles. Our benefits package is designed to grow with you, including base pay and bonus structures that recognise high performance. We are an inclusive employer with a diverse workforce and are committed to equality and diversity standards.
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