Facilities Coordinator (Level 2) Role Purpose Provide professional support to the Senior Facilities Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action. Role Specific Particulars (Single Office Premises) The property is a large premises located in the City Centre of Liverpool, and is part of the Liverpool business district. The successful candidate will be part of a site team consisting of a Building Manager, security guard and a team of cleaners. They are required to be an essential asset to the property, colleagues, clients and occupiers. Key Responsibilities To monitor all activities relating to the site(s), reporting and taking action as appropriate. To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate. To conduct meter readings within all required buildings. To respond to requests for maintenance / technical assistance in person, via telephone and electronically To research questions and solutions using available information resources, advising the Building Manager/SFM the appropriate actions. To identify and escalate situations requiring urgent attention. Route issues and requests to the correct resource, track progress and document resolutions To liaise with tenants and deal with any operational queries they might have. To work in conjunction with the SFM ensuring a PPM and repair programme is in place. To manage work programmes on site in conjunction with the LFM, acting as the liaison point for all parties involved. To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate. To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks. Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy. Any other duties as directed by your Line Manager. Person Specification/Requirements To monitor all activities relating to the site(s), reporting and taking action as appropriate. To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate. To conduct meter readings within all required buildings. To respond to requests for maintenance / technical assistance in person, via telephone and electronically. To research questions and solutions using available information resources, advising the Building Manager/SFM the appropriate actions. To identify and escalate situations requiring urgent attention. Route issues and requests to the correct resource, track progress and document resolutions To liaise with tenants and deal with any operational queries they might have. To work in conjunction with the SFM ensuring a PPM and repair programme is in place. To manage work programmes on site in conjunction with the LFM, acting as the liaison point for all parties involved. To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate. To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks. Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy. Any other duties as directed by your Line Manager. Working at CBRE When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry. Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do-from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing. At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit Life at CBRE About CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.