Field Sales Engineer - Liverpool
We are seeking a highly skilled and motivated Field Sales Engineer/ Solution Consultant to join our dynamic team. The Sales Engineer plays a critical role in revenue generation by influencing deal strategy, solution design, competitive positioning, and customer confidence throughout the sales cycle, directly impacting win rates, deal value, and long‑term account expansion. This role requires a deep understanding of our products, exceptional technical expertise, and strong interpersonal and collaboration skills with experience in sales. The opportunity is based in Liverpool and will require regular travel across the North and Midlands to support our Field team.
Key Responsibilities
* Remote & Field Sales Support: Provide on‑site discovery, customer meetings, and demonstrations while operating with a high degree of autonomy and representing the company in customer‑facing environments.
* Sales Execution & Deal Ownership: Partner closely with Account Executives to scope, design, and validate technical solutions, assess customer needs, identify risks, and recommend optimal solutions that enable successful deal progression and closure.
* Revenue & Risk Enablement: Surface technical risks, constraints, and dependencies early in the sales cycle to protect deal value, improve forecasting accuracy, and ensure smooth handover to implementation teams.
* Strategic Account Management: Collaborate with Strategic Account Managers to support customer retention, satisfaction, and expansion, contributing technical insight to renewal and growth conversations.
* GTM Team Collaboration: Act as an active technical contributor within GTM channels, providing timely, high‑quality product and integration guidance to enable sales teams to move quickly and confidently.
* Trade Shows and Industry Events: Support the technical execution of trade shows and industry events, including system setup, on‑site troubleshooting, and representing the company as a knowledgeable product ambassador.
* Competitor and Industry Expertise: Develop and maintain a strong understanding of the competitive landscape, use this knowledge to support sales teams with positioning, differentiation, and technical deep dives.
* Product & Technical Expertise: Build deep expertise across hardware, software, integrations, and APIs, serving as a reliable technical resource for internal stakeholders and customer‑facing conversations.
* Partnerships and Ecosystems: Deliver Tier 1 partner demonstrations to support new partner onboarding and strengthen existing relationships, contributing to ecosystem growth.
* RFPs and RFIs: Act as the technical owner for RFP and RFI responses, coordinating inputs from Product, Security, Legal, and other teams, setting deadlines, and ensuring accurate, high‑quality submissions.
* Demo Stations and Demo Accounts: Ensure demo stations and accounts are reliable, up‑to‑date, and representative of real customer use cases.
* Implementation and Professional Services Alignment: Work closely with Implementation and Professional Services teams before and after deal close to ensure a smooth transition and successful customer outcomes.
* Close relationship with regional sales leaders: Maintain a close working relationship with regional sales leaders to align on priorities, deal strategy, and regional requirements.
* Product and Product Marketing Collaboration: Conduit between customers and Product teams, sharing structured feedback, supporting product design discussions, and contributing to roadmap awareness.
* Documentation and Operational Excellence: Own clear, accurate, and timely documentation of customer requirements and technical decisions to support internal reporting, knowledge sharing, and scalable execution.
What You Need To Bring
* Demonstrated experience in sales, solutions consulting, or customer‑facing technical roles.
* Exposure to cloud‑based SaaS technologies, ideally within hospitality, retail, or adjacent industries.
* Strong technical curiosity and comfort learning new technologies quickly.
* Knowledge of the hospitality industry; hands‑on restaurant experience is highly valued.
* Excellent communication skills, including experience speaking to technical and business audiences both internally and externally.
* Ability to communicate clearly with both technical and non‑technical audiences.
* A collaborative mindset and the ability to build strong relationships across Sales, Product, and Delivery teams.
* Comfort working in a fast‑paced, commercial environment with evolving priorities.
* A basic understanding of APIs and integrations (or strong willingness to develop this skill).
* Right to work in the country of application.
* Fluency in English; additional European languages are a plus.
Lightspeed is a proud equal‑opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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