Customer Services Coordinator
Full-Time On-site- Days & Weekends
Liverpool, Estuary Business Park Free onsite parking
Salary: £26 28k (DOE) + Performance bonus
We are looking to increase their coverage over a 24-hour period so there is some flexibility required on shift patterns. Expected work patterns include working 5 days per week, with days off in lieu for weekend days worked.
Shifts vary between 6-3 & 8-5 during the week and 6-2 & 2-10 at the weekends.
The Challenge
As a Customer Services Coordinator, youll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. Youll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.
The Approach
Were looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, youll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.
Youll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.
Key Responsibilities
Handle incoming calls from customers, providing reassurance and clear communication
Use internal systems to log and manage cases efficiently
Coordinate roadside assistance with external tyre partners
Monitor progress and keep customers updated throughout
Close cases and ensure accurate record-keeping
Support the Operations Manager and team with daily operational tasks
Identify opportunities to improve processes or service delivery
The Candidate
Were looking for someone who brings:
Customer service experience (ideally in automotive, logistics, or another fast-paced environment)
Strong communication skills with a calm, friendly approach
Confidence under pressure and the ability to manage difficult conversations professionally
Excellent attention to detail and accurate case management
Confidence using IT systems and learning new tools
A proactive, team-oriented attitude
Flexibility to work occasional weekend shifts preferred.
Equity, Diversity & Inclusion
We are committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
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