Provide administrative and coordination support to the Family Wellbeing Service that support families across Surrey with wellbeing and mental health literacy as well as specific EBSNA and ND support. Work proactively, use their own initiative and work unsupported to achieve tasks. The administrator will provide administrative support to a service that is currently in development, with plans to grow over 4 years, with 8 practitioners as well as liaise with partner agencies and stakeholders to ensure the smooth running of this service
Responsibilities
* Using a variety of software packages, such as Microsoft Office suite, mail chimp, poll daddy and Survey Monkey
* Answering telephone and email queries from partner organisations, external agencies and parents/carers
* Contacting families via the telephone and email, that are referred to Eikon Family Wellbeing Service
* Production and creation of letters, correspondence, leaflets, newsletters and supporting the production of website content
* General administration work including filing, archiving, retrieving information and documents
* Provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated
* Set up and maintain excel spreadsheet that tracks and monitors status of all cases referred to the service
* Support the Service Delivery Manager in the maintenance and monitoring of the service tracker
* Create and maintain processes for receiving service feedback and monitoring and reporting service impact data
* Be responsible for entering Direct Referrals and Mindworks referrals on to organisation database along with any corresponding case allocation administration
* On-boarding of new referrals ensuring are contacted within the agreed contract guidelines. Once initial calls are completed, to ensure these are moved to the correct service pathway
* Monitor the return of consent and registration forms
* Carry out administrative tasks associated with follow-up on all missed sessions, cancellations, queries and case closures
* Create, maintain and monitor a booking system for individual, group and online sessions and all corresponding tasks e.g. room booking, calendar updates and sending meeting links/information to recipients
* Create and support the monitoring of wait lists for the various services and subsequent case allocation to practitioners
* Carry out ‘check in’ communications with families on our waiting list and escalate any new concerns to appropriate staff
* Record all communications with families and professionals related to specific cases on Evide
* Create, maintain and monitor attendance lists for any groups
* Ensure all data and information is uploaded onto all relevant databases
* To organise the administration of all group work delivered by the Family Wellbeing team, in both schools and community settings
* To support Service Delivery Manager with the review of wait list and active cases with practitioners to ensure all sessions and meetings have been planned in and appropriate actions taken and recorded
* To support the Service Delivery Manager in identifying where administrative improvements and efficiencies can be made
* Support the Family Wellbeing team with administration relating to their work with CYPF record keeping
* Monitoring general phone calls and email enquiries, ensuring these get forward to the correct recipient
Organisational requirements
* Understand and act when safeguarding issues need to be escalated
* Work within Eikon’s internal policies, safeguarding and data protection regulations
* Work as part of a team and attend team meetings, training events and participate fully in 1:1
* Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support
* Be responsible for equipment/resources
* To promote, monitor and maintain health safety and security in the working environment
* Other work as requested by your line manager as needed to support our aims