Job description
Facilities Management Helpdesk Coordinator (Entry Level)
Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)
Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.
Comprehensive training will be provided to help you succeed and grow in the role.
What we offer
* Competitive Salary: Reflecting your skills and experience
* Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
* Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
* Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
* Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
* Career Development: Extensive growth and advancement opportunities
* Free Onsite Parking: Hassle-free commuting
* Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
* Manage and respond to FM enquiries across phone, email, and digital channels
* Resolve complaints and feedback at first contact or escalate appropriately
* Collaborate with internal teams to troubleshoot and resolve service issues
* Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
* Support daily routines and contribute to continuous service improvement
What We Look For
* Clear and confident communication skills
* Strong time management and multitasking abilities
* A collaborative mindset and solution-oriented approach
#LI-MS2
#LI-Onsite
Extra information
Status
Open
Education Level
Secondary School
Location
Manchester
Type of Contract
Casual / Part Time Jobs
Published at
01-12-2025
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English