Office ManagerSalary is up to £36,000 per year, depending on experience37.5 Hours per weekMonday to Friday, 08:00 to 16:00Location is Manchester University NHS Foundation Trust, Oxford Road, Manchester, M13 9WLJoin us as an Office Manager and be the driving force behind seamless operations, excellent governance, and effective communication across our team. Supporting the Business Director and leadership, you'll uphold the highest standards in documentation, reporting, and coordination, ensuring we consistently exceed expectations.This dynamic role combines strategic oversight with hands on management, from daily office functions and complaint resolution to event planning and social value initiatives. If you're passionate about professional excellence, continuous improvement, and making a meaningful impact in a vital healthcare environment, we want to hear from you.What You'll Do:Lead, supervise, and develop three administrative staff, ensuring workloads are managed, objectives are clear, and performance standards are met.Provide comprehensive administrative support to the Business Director and management team, including document preparation, scheduling, and reporting.Manage and monitor customer and client complaints, ensuring issues are logged, investigated, and resolved in line with Sodexo policy and contractual requirements.Maintain and control all documentation and records associated with the Account, ensuring compliance with audit, KPI, and information governance standards.Coordinate management and operational meetings, preparing agendas, minutes, and reports as required.Manage office operations, including supplies, consumables, and resource procurement, ensuring effective cost control and stock management.Organise internal and external events such as stakeholder meetings, audits, staff engagement sessions, and community activities.Promote and support Sodexo's social value and sustainability programmes, assisting with local initiatives, volunteering, and community engagementWhat You Bring:Essential:Proven experience in office or administrative management, ideally within Facilities Management, Healthcare, or a PFI environment.Demonstrable leadership and people management skills.Strong organisational and multitasking abilities with attention to detail.Excellent written and verbal communication skills.Experience managing customer or client complaints to resolution.Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).Understanding of compliance, audit, and information governance standards.Ability to work under pressure and prioritise effectively in a fast paced environment.Desirable:Experience working within a healthcare or NHS PFI contractFamiliarity with Sodexo policies, standards, and quality systems.Experience coordinating events, staff engagement, or community initiatives.Understanding of KPI reporting and audit frameworks.What we offer:Working with Sodexo is more than a job; it's a chance to be part of something greater.You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24 hour virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA Death in Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environmentCompetitive compensationFull training and full protective uniform supplied.Ready to be part of something greater? Apply today! Career progression for the caring profession.About SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services.We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Clickhereto read more about what we do to promote an inclusive culture.Sodexo Disability, Ability Network, So Together, Generations and Origins.