Joining the Claims Team Of The Year 2024 as awarded at The Insurance Posts Claims & Fraud Awards and reporting to the TP Claims Manager as a Third Party Claims Handler youll will be responsible for proactively solving liability, indemnity and quantum problems to help drive down claims spend whilst ensuring injured claimants are fairly compensated. Youll use your motor claims experience as well as excellent communication and negotiation skills to ensure the best service is delivered. Youll be working with a team of highly skilled and successful claims experts as well as our new and innovative, API first claims management system to support in the delivery of a world‑leading Claims service to our UK customers while ensuring the business has access to high-quality claims data and fighting fraud. This is a great opportunity for someone who would like to further their claims experience within motor insurance and develop further with a fast‑paced and innovative company that likes to do things a little differently.
Responsibilities and Duties
* Managing your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures and service level agreements.
* Responding proactively to incoming telephone calls and correspondence to avoid leakage and delays.
* Monitoring ongoing credit hire periods to drive down claim costs and raising payments promptly and accurately.
* Liaising and negotiating with third party insurers and solicitors as well as credit hire organisations to progress and settle claims efficiently, with a pragmatic approach to claims handling.
* Work on Personal Injury claims inside and outside of MOJ/OIC portals.
* Entering reserves accurately and promptly into the claims system in accordance with Zego reserving philosophy.
* Conducting liability and quantum investigations, whilst considering whether there is potential for fraud.
Qualifications
* Strong Claims handling experience in an insurance company – desirably with an Insurtech or Motor Insurance provider.
* Good working knowledge of the MOJ and OIC portals.
* Strong telephone negotiation skills.
* Ability to plan, organise and prioritise own workload.
* Sound knowledge of liability scenarios as well as a good sense of commercial awareness.
J-18808-Ljbffr