Logistics Strategy & Operations Management:
* Oversee the entire logistics function, including both inbound and outbound supply chains.
* Oversee 3PL & in house warehouse operations
* Lead seasonal planning and major events such as Black Friday, Thanksgiving, Christmas etc.
* Oversee the logistic elements of marketplace onboarding.
* Provide strategic oversight of warehouse management and the 3PL partner relationships.
* Negotiate and manage shipping rates with carriers, ensuring competitive pricing and service excellence.
* Lead escalations with customer service teams, identifying root causes and collaborating with tech teams for solutions.
Team Leadership & Development:
* Lead and develop a high-performance logistics and customer service team, including training, performance reviews, and team alignment with business objectives.
* Oversee logistics staff in both warehouse and customer service operations.
* Drive process improvements in areas like stock synchronisation, packaging, and vendor management.
Vendor & Supplier Management:
* Maintain strong relationships with key logistics vendors, carriers, and 3PLs.
* Conduct regular performance reviews and ensure contractual compliance.
* Oversee the onboarding and performance management of new logistics suppliers.
Operational Excellence:
* Identify opportunities for continuous improvement in logistics processes and systems.
* Collaborate with external partners (e.g., external suppliers, design teams) to streamline logistics operations.
* Ensure smooth coordination of urgent and same-day outbound shipments, and maintain high customer satisfaction.
Customer Service Support:
* Work closely with the customer service team to address delivery-related escalations.
* Conduct root cause analysis of delivery issues and collaborate with other teams (tech, logistics) to resolve them effectively.
* Ensure that customer-facing delivery information, lead times, and shipping costs are accurate and up-to-date.
Requirements
* 7+ years of experience in logistics and supply chain management, with at least 3 years in a leadership role.
* Strong understanding of fashion, e-commerce, and supply chain operations.
* Proven leadership skills, including experience managing cross-functional teams.
* Excellent negotiation, communication, and problem-solving abilities.
* Familiarity with logistics management systems (PVX) and shipping platforms (DHL, UPS, Aftership).
* Experience in start-up / scale up organisations highly advantageous