Relief Planner Administrative Assistant - £17.46 LTD per hour - Contract until April 2026 - Full time | Based in Doncaster
Im recruiting on behalf of a well-established housing provider for an organised and proactive Relief Planner Administrative Assistant to join their Repairs & Maintenance team. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and supporting operational service delivery.
The Role
Youll play a key role in providing technical and administrative support for the repairs service, ensuring accurate record-keeping, effective scheduling, and high levels of customer service. The role also includes providing planning cover during staff absences, helping to maintain smooth day-to-day operations.
Key Responsibilities
* Deliver efficient administrative support across the Repairs & Maintenance service
* Maintain accurate records, databases, and electronic filing systems
* Act as a point of contact for internal teams, contractors, and customers
* Process invoices, orders, payments, and documentation to required standards
* Prepare and collate performance information and reports
* Raise and complete repair orders using the organisations work scheduling system
* Provide planning cover including:
o Scheduling and allocating work to operatives
o Maximising diary usage and rearranging appointments where necessary
o Liaising with service users and support teams
* Build strong working relationships with colleagues and stakeholders
* Work in line with safeguarding responsibilities and organisational values
About You
* Strong administrative experience in a busy environment
* Confidence using IT systems, databases, and ideally scheduling software
* Excellent communication skills with a customer-focused approach
* The ability to prioritise workloads and support the scheduling of others
* A practical, problem-solving mindset and the ability to work independently
* Resilience in pressured environments and the ability to work flexibly when needed
Qualifications / Experience
* Level 2 NVQ in Administration, Housing or Maintenance, OR 3 GCSEs (or equivalent)
* Experience with scheduling systems (desirable)
* Understanding of health & safety, equality & diversity, and value for money principles
Additional Information
* Occasional requirement to provide office cover until 5pm on a rota
* Ability to travel across the borough if needed
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