* Job Category: Recharge
* Relocation Expense Covered: No
* Employee Type: Full Time
* Manage Others: No
* Contact Phone: 07971967072
Recharge Controller
Access Hire (Part of Kelling Group)
Salary: £27k per annum
Hours: Mon-Friday 8am-5pm
Access Hire is the leading MEWPS hirer in the UK.
Responsibilities
* Compiling and processing damage recharges.
* Forwarding charges onto customers in a timely and sensitive manner.
* Ensuring that costs are chased up and finalized to maximize cost recovery.
* Liaising with both internal workshops, but also external workshops and body shops to confirm cost of repairs.
* Where required, it will also involve negotiating costs with body shops/workshops to ensure most cost-effective repairs for our customers.
* Liaising with our customers to chase up for purchase orders to ensure that cost of damages are recovered in a timely fashion.
* Interact closely with other departments, in particular, finance, workshop and sales.
* Provide a high level of accuracy and detail on all records created within Syrinx.
* Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
* Dealing with any queries relating to recharges escalating to Senior when needed.
* Ensure that the company’s health and safety policy and procedures are adhered to.
* Any other ad-hoc duties.
Requirements
* Prior experience of controlling damage recharge or demonstrable experience within the vehicle industry.
* A good general level of vehicle knowledge.
* At least 2 years’ experience in this role.
* Business standard IT skills, including Microsoft Outlook.
* Excellent analytical skills.
* Excellent communication and customer care skills.
* Strong organisational and planning skills.
* Excellent multitasking and teamwork skills.
* Happy to work within a team environment but has the ability to work alone, when required.
Benefits
* 25 days holiday plus bank holidays per year
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